WaterOne in Kansas was stuck in a legacy technology mess. Their GNSS handhelds required time-consuming, end-of-day manual labor. And worse, the interfaces frustrated staff. The utility decided to swap the old technology in favor of a device-agnostic, web-GIS-first technology kit. By implementing the ArcGIS platform, deploying Arrow 200 GNSS receivers, and moving to a platform-based approach to information collection and sharing, WaterOne created an affordable, high-accuracy location solution that staff enjoyed using. Here's their story.